How do I get started?
First, book your special date with us! We’ll add your event to our client calendar and make sure you’re on our books. Just fill out our short, online “book your date” form and submit. We’ll respond within 24 hours with an email confirmation.
How do I rent your items?
There are two options:
Email Us Your Pinterest "Wish List" & We'll Respond with a Quote:
Every one of our vintage rental items is "pin-able". Email us with a Pinterest wish list of the pieces you'd like to rent from us and we'll respond with a quote! Once you've finalized your selections, we'll send you a custom link where you can pay your 25% non-refundable rental deposit securely online. Paying this deposit will hold the items you've selected for your special date. Your final payment, including a 30% refundable damage deposit must be made prior to pick up. (But before any of this, be sure you've submitted your "book your date" form and received an email confirmation from us that your date is, in fact, in our client calendar!)
Use Our Online Rental Store:
Our rental store is just like an online shop. Simply, add the items you wish to rent to your online cart and use the secure form to checkout once you’re ready. With this option, you'll pay for your rental selections in full and skip the 25% rental deposit. To fully complete the rental process and pick up your items, you will need to pay a 30% damage deposit. (But before any of this, be sure you've submitted your "book your date" form and received an email confirmation from us that your special date in our client calendar.)
Is there a damage deposit?
Yes. A 30% refundable damage deposit must be paid prior to pick-up of our rental items. We understand that some minor wear and tear is expected with rental items. However, items returned to us with new or major tears, rips, holes, stains, breaks, chips, cracks—or the like—will need to be repaired. In some cases, an item may need to be replaced. A damage deposit will help cover the cost of repair/replacement in the unlikely event that you (or some poor unsuspecting relative of yours!) damages or loses one of our pieces. Thank you for handling our goods gently and with care, as we know you will—especially as your transport them. We will gladly refund your damage deposit once our items are returned in the condition in which you found them.
Which areas do you serve?
We are based in downtown Siloam Springs, Arkansas and serve all of Northwest Arkansas. We welcome clients from Benton and Washington counties including the cities of Siloam Springs, Fayetteville, Rogers, Bentonville—and all of the lovely towns in-between!
How does pick-up/drop-off work?
Our clients pick up and drop off our vintage rental items at our address in downtown Siloam Springs. (Except for our Brick Ballroom clients who receive complementary drop-off service!) We work with our clients to arrange a pick-up time (up to 24 hours before) and a drop-off time (up to 24 hours after) their special event. Arrangements can be made on a case-by-case basis for longer rentals. Simply contact us. We will do our best to work with you!
Do you deliver?
Currently, we only offer complementary drop off service for our clients using the Brick Ballroom in downtown Siloam Springs. All other locations require customer pick up and return at our address.
What if I don't see what I'm looking for?
If you aren’t seeing something in our inventory that you want, or if you have a particular vision that you’d like us to help you pull together—simply contact us! We are always on the hunt to add those special, one-of-a-kind items our clients most want to our rental inventory. If you don’t see it, not to worry—we can most likely get it.
What if I need to cancel?
The 25% rental deposit is non-refundable. However, we offer a 50% refund for cancellations made within 60 days of your reservation date. Because we hold the items you pay for and do not allow our other clients to rent them—we cannot offer a refund for cancellations made in 59 days or less.